Patient Info

Patient Information

Download the Full Information Sheet Here

Booking Appointments

Consultation is by appointment. At the time of making your appointment, please advise the type of appointment that you require. Patients presenting without an appointment will be fitted in at the earliest available time. Urgent medical matters
will always be dealt with promptly. Please “check-in” with reception on your arrival to avoid unnecessary delay in the waiting room.Every effort is made to keep to appointment times but this is difficult due to emergencies, walk-in patients or unexpected longer consultations. Please tell our receptionists if your consultation is likely to be long (eg: pap smears, excisions, driver’s medical, assessments, or more than one member of your family is to be seen)

Medicare Claims

We offer immediate claiming on the same day as your appointment for valid Medicare card holders, if your bank details are registered with Medicare. Medicare Claim forms are available at reception if needed.

Billing, Payments and Rebates

Surfers Health Medical Consultation fees:

Standard Consultation: - $80 - If you hold a current Medicare card your rebate from Medicare will be $37.60

Long Consultation:  - $130 - If you hold a current Medicare card your rebate from Medicare will be $72.80

If you are an Overseas Visitor the Initial Consultation fee is $90 (a receipt will be given for your travel insurance).

Surfers Health Medical centre bulk-bills consultations for all Medicare-eligible patients, after your first intial consultation. For all other examinations and procedures an out-of-pocket fee is payable. 

Surfers Health Medical centre payment policy is that all accounts need to be paid in full on the day of services for any out-of-pocket expenses not covered by Medicare or an insurance policy.

Fees for other services can be provided by Reception – please don’t hesitate to ask.

Our Consultations

Consultation is by appointment, however we do our best to accommodate walk-in patients. Urgent medical matters will always be dealt with promptly.  

Language Interpreter

We have a Japanese interpreter (Miki) who is available to help GP’s fully understand the nature of patient’s problems at time of consultations.

Your Medical Information & Privacy

Surfers Health use computerised Medical Records to record information. All information recorded at the practice is confidential. We have a Privacy Policy and Practice Policy.

Transfer of Medical Records

If you transfer your medical records to another Medical Practice, our practice will send a Patient Summary for free, if your requiring your full medical records a fee of up to $50 for preparing complete records.

Waiting Time

We have several measures to assist in streamlining the waiting room and improving patient flow in our Medical Centre. Please advise the type of appointment eg: vaccination, allergy testing, Pap smear or procedure.

Also if the Doctor or Nurse has advised you about getting something done at your next appointment, eg. breathing test or ECG. Please remind reception on arrival.

Some services Medicare do not provide rebates for

Insurance/Medical paperwork, Procedure gaps, WorkCover, Scripts/Referrals without attending, any visits where the patient is not present.

Fees will be quoted by Reception or the Doctor. 

Medical Certificates

Medical certificates are legal documents and are only issued if you present for consultation with one of our doctors. As is the case for referrals we are unable to back date them.

 

 

Upon Arrival

Please check in with reception and confirm that your details are still current and accurate. You must also report to reception staff before leaving the practice.

Advise the receptionist if you are having chest pain or difficulty breathing, or if you have a serious injury, and you require urgent attention. Please do the same if you have a child who is very ill and needs to be seen immediately. You will be taken to our nurse straight away and the doctor will be alerted.

Some common changes in details that you should advise us of when checking in:

 · Your name (e.g. if you have recently married)

  • Your home address, phone number(s), and email address
  • Your next of kin and their contact details (this person will be contacted on your behalf if we can’t reach you in the case of an emergency or urgent test results)
  • Your Medicare / Healthcare / private health insurance card details If there are any details you didn’t provide while scheduling your appointment, please take the opportunity to do so upon checking in (e.g. advising reception of the reason for your visit, whether a care plan is being requested, or if you are here for a procedure).

After Hours Care

If you require after hours medical attention afterhours please ring National Home Doctors service on 13 74 25. You can book an appointment online using our Health Engine online bookings system if it is suitable to wait until the following day. For emergencies ring 000 or attend the closest hospital to you.

Disabilities

It is surgery policy to cater for people with special needs and disabilities. If you are experiencing difficulties please approach our staff who will be very willing to assist. We are a wheelchair friendly practice.

Patient Rights & Feedback

If you are unhappy with any of our services or feel your rights have not been supported, we would appreciate your feedback. You are welcome to discuss this with your doctor, the practice manager or receptionist.

Cancellations

If you need to cancel your appointment please contact us prior to your appointment.
ONLINE APPOINTMENT Visit our website surfershealthmedicalcentre and book your next appointment online.

  • Online bookings – Cancel online if possible, if you are unable to cancel your appointment online, please phone the practice.
  • Phone bookings – please phone the practice to advise.

Continuity of Care and Doctor of Your Choice

We endeavour to help you see the doctor of your choice. All evidence suggests that communication between doctor and patient is improved when a good relationship exists between both parties. We recognise it is not always possible to see the same doctor, so our system of recording notes takes this into account.

Referral To Specialists

To ensure the best management of your care, we like to discuss your condition before referring you to a specialist. You may request a particular specialist of your choice. Please note that we are not permitted by law to back-date specialist referrals, so please ensure you have a current referral before you see the specialist. If circumstances mean you ring and need a referral on the day of your specialist visit, you will likely incur an out of pocket fee as Medicare do not provide a rebate for work done without the patient present.  

Investigations

Our GP’s can perform Electrocardiograms (ECG), Lung Function tests, Hearing test screenings, Blood sugar testing and Pregnancy testing. Blood collection for pathology, X-rays, CT scans, ultrasound, mammograms and endoscopy tests can all be arranged elsewhere if needed.

New Patients

New Patients who hold a current Medicare card will be charged a $80 Initial consultation fee with a Medicare rebate available.  Our doctors can bulk bill at their discretion.

Email Communication

Our practice does not encourage emailed requests for information or requests for the doctors to do things for you. Doctors need appointments to have allocated time to perform the work, review and write progress notes and ask any questions they need. Email is not secure and is to be avoided.  

Further Info:

Our Vision and Values
Lets Talk About Fees
Patient Privacy Pamphlet
Japanese New Patient Form

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