Consultations are by appointment only, however we do accommodate for walk-in patients. If it is a Urgent medical matter this will be dealt with promptly.
Surfers Health offer same day claiming as your appointment for valid Medicare card holders, if your bank details are registered with Medicare.
Billing, Payments and Rebates
Surfers Health Medical centre Initial Consultation fee is $75 (first visit to our clinic as a new patient). If you hold a current Medicare card your rebate from Medicare will be $37.60. If you are an Overseas Visitor the Initial Consultation fee is $85 (a receipt will be given for your travel insurance).
Surfers Health Medical centre bulk-bills consultations for all Medicare-eligible patients. For all other examinations and procedures an out-of-pocket fee is payable. DVA and Workcover patients will have no out-of-pocket expenses.
Surfers Health Medical centre payment policy is that all accounts need to be paid in full on the day of services for any out-of-pocket expenses not covered by Medicare or an insurance policy.
Please speak with our reception staff for further details on fees and charges.
We use an interpreter service to help GP’s fully understand the nature of patient’s problems at time of consultations.
Your Medical Information & Privacy
Transfer of Medical Records
If you transfer your medical records to another Medical Practice, our practice will send a Patient Summary for free, if your requiring your full medical records a fee of up to $50 for preparing complete records.
We have several measures to assist in streamlining the waiting room and improving patient flow in our Medical Centre. Please advise the type of appointment eg: vaccination, allergy testing, Pap smear or procedure. Also if the Doctor or Nurse has advised you about getting something done at your next appointment, eg. breathing test or ECG. Please remind reception on arrival.
Every effort is made to keep to appointment times but this is sometimes not possible due to emergencies, walk-in patients or unexpected longer consultations. Long consultations are available on request so please tell our receptionists if your consultation is likely to be long (e.g. insurance medicals, postnatal checks, pap smears, counselling or excision of a mole) or if more than one member of the family is to be seen.
Please check in with reception and confirm that your details are still current and accurate. You must also report to reception staff before leaving the practice.
Advise the receptionist if you are having chest pain or difficulty breathing, or if you have a serious injury, and you require urgent attention. Please do the same if you have a child who is very ill and needs to be seen immediately. You will be taken to our nurse straight away and the doctor will be alerted.
Some common changes in details that you should advise us of when checking in:
· Your name (e.g. if you have recently married)
- Your home address, phone number(s), and email address
- Your next of kin and their contact details (this person will be contacted on your behalf if we can’t reach you in the case of an emergency or urgent test results)
- Your Medicare / Healthcare / private health insurance card details If there are any details you didn’t provide while scheduling your appointment, please take the opportunity to do so upon checking in (e.g. advising reception of the reason for your visit, whether a care plan is being requested, or if you are here for a procedure).
After Hours Care
If you require medical attention after practice hours you can call Med Call on 13 74 25. For emergencies phone 000 or attend the closest hospital to you.
Please advise our friendly staff who will be willing to assist people with special needs and disabilities requirements.
Patient Rights & Feedback
If you are unhappy with any of our services or feel your rights have not been supported, we would appreciate your feedback. You are welcome to discuss this with your doctor, the practice manager or receptionist.
If you need to cancel your appointment please contact us prior to your appointment.
- Online bookings – Cancel online if possible, if you are unable to cancel your appointment online, please phone the practice.
- Phone bookings – please phone the practice to advise.
Continuity of Care and Doctor of Your Choice
We endeavour to help you see the doctor of your choice. All evidence suggests that communication between doctor and patient is improved when a good relationship exists between both parties. We recognise it is not always possible to see the same doctor, so our system of recording notes takes this into account.
New Patients who hold a current Medicare card will be charged a $75 Initial consultation fee with a Medicare rebate available. Our doctors can bulk bill at their discretion.